ICT Talents

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IT Lab Support Specialist

Oost-Vlaanderen
Limburg
Brussel
Vlaams-Brabant
Antwerpen
Oost-Vlaanderen
West-Vlaanderen
Remote
🗓️
17/3/2022
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ICT Talents

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IT Lab Support Specialist

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Jobomschrijving

What You'll Do

Working as part of a dynamic team you will be providing on-site user support. This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up.

Some of the daily activities are:

Service Activities

  • Queue Management
    Own, Track, Communicate, Update (Incidents, Projects and Change Requests.
  • New Lab projects
    Support Customer projects
  • Identifying software in use in the Labs
    Prepare for upgrade / migration to Windows10
  • Implementation of new standardized Lab PC’s
    Responsible for lab support needs and follow up

Support Activities

  • ADPA3 domain (old TCS domain)
    User / groups / computer management
  • DHCP management
    Make sure every network connected device is known and connected with a reserved IP address using MDHCP
  • Firewall
    Troubleshooting and setup of new firewall rules for authentication in other network layers
  • Scripting
    Create / maintain script solutions for data sync, network drive mapping
  • Printer management
    Creating new print queues for label printers and adjust settings as needed
  • Troubleshooting complex issues
    First troubleshooting with end users on IT lab equipment and in next phase involvement of vendor if needed
  • Rack cable management
    Complete recabling of existing patching cabinets
    Restructuring of existing switches and reserve blocks for lab / office / printers etc.

Profiel

What You'll Need

The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills.

• Previous knowledge of Microsoft Applications

• Basic previous experience of supporting Mobile devices and hand-held devices

• Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information

• Previous experience working in a corporate IT environment is an asset

• Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers

• Excellent time management and organisational skills

• Willing to take initiative and be hands-on

• Very good communication skills, both verbal and written in English and good command of Dutch and/or French

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